A visual job aid designed to simplify the credit application process for first-time banking customers.
For non-bank customers, applying for credit can be overwhelming due to complex requirements and unfamiliar processes. Without structured guidance, users are more likely to make errors or abandon the process altogether.
I designed an 8-step visual job aid using Canva, structured to guide users from initial understanding to confident application. The solution uses digital scaffolding to break down complexity into manageable, actionable steps.
Progression from understanding requirements to evaluating loan options.
Information is chunked into clear steps to prevent overload and confusion.
Strong headings and icons enable users to scan and act quickly.
Complex banking terminology simplified into clear, accessible English.